FAQ

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days

Our 7-day Size Exchange Policy allows you to exchange items purchased from our website/app for a size change within 7 days of receiving the product. Please ensure the product remains unused and in its original condition, with all tags and packaging intact. While you are welcome to try on the product, kindly handle it carefully to maintain its pristine condition. Exchange Fee: For all size exchanges, a nominal exchange fee of INR 99 will be charged, which will be included in the replacement order invoice. This fee covers processing and handling costs. The fee is charged only once, even if the original order was split into multiple deliveries.

Conditional Return for Faulty/Wrong/Damaged Products: If you receive a faulty, wrong, or damaged product, you can raise a conditional return request by emailing us at support@febue.com within 48 hours of delivery. Make sure to include a mandatory unpacking video as evidence. In such cases: If you opt for an exchange, it will be processed free of cost. If a return is approved, we will inspect the issue before proceeding further.

Products where there might be hygiene concerns: -Boxers, Nightwear Shorts, Premium Mask, cosmetic products, perfumes & Notebooks.

Products which has product description mentions that Products can't be exchanged or refunded, always check the Product Description page to see if a product is eligible for return or not.

Febue does not offer returns or refunds for delivered orders. We only facilitate size exchanges. For any other issues, please contact us at support@febue.com, and we will aim to resolve the matter within 48 hours.

Reverse pickups will typically take place within 2-3 working days, subject to service availability in your area. If the pickup fails after two attempts, customers must contact us to reinitiate the process.

If your pincode is non-serviceable for reverse pick-up, you can self-ship the product(s) to our warehouse address mentioned below. We will reimburse up to INR 99 for the courier charges.

Ensure the items are securely packed, and the ORDER ID and registered mobile number are mentioned on the packaging. Within 3 working days of receiving the product(s) & verifying item, we will process the refund or exchange.

You can send us your Exchange Product(s) to below mentioned Febue Warehouse Address:
Bazaar Hungama
787/28, Ground Floor, Gas Godam Ke Samne, Bhajan Ganj, Ajmer
Rajasthan, India
Pincode -305001

All exchanges must be in unused condition with all original tags, invoice and packaging intact. To be eligible for an exchange, ensure that the product(s) are in the same condition as they were shipped, along with all the freebies sent with the product. We do not provide exchanges for products returned in poor condition or showing signs of wear.

Normally we dispatch your order on same working day but in some cases it might takes upto 48 hours to dispatch the Order.

Note in case of Customized orders it may take more than time than expected!

Once your order is placed you will be directed to the order confirmation page.

You can find details of your order on App/Web under track order/My Orders.

E-mail confirmation is sent to your registered e-mail id.

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• UPI
• Leading e-wallets

You can check the shipping charges at the checkout page-

A Nominal Shipping Charges might apply for small value orders.

COD charges might be applied on the final checkout process, we request you to go for Pre-Paid Mode of payments to receive additional benefits while Shopping.

The price of the products you see is inclusive of taxes.

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and update the app.

If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.

For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

Moreover, COD can't be availed in below mentioned cases as well:

a) If you have applied coupons on the cart that are only applicable on Prepaid orders. You may, however, opt-in for any other mode of payment such as Debit Card, Credit Card, UPI or using an Online Wallet etc.

b) If a user has canceled/returned/rto multiple orders repetitively we have put in guard rules to stop them from using COD as an option.

I have not received an order confirmation.

If you can see your order has been placed on the
My Orders page
dont worry, you will receive a confirmation e-mail and Please check your spam folder as well.

Your order may have been received by someone else on your behalf.

If your address is non-residential then please check with the reception team.

If your address is a residential address please check with your neighbor/security guard.

If you think that isn't the case, please reach out to us via registered email id along with the order details.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

a) Image of the product Take a picture >

b) Tag of the product Take a picture >

Your Order/s Number

Along with any issue you might found with the product/s

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• UPI
• Leading e-wallets

If you have self-shipped the product already, please email us the screenshot of the courier receipt along with the order id number.

Within 3 working days of receiving the product(s) & verifying item, we will process the refund.

Febue reserves the right to determine the COD limit for every customer and/or order(s). The COD limit for an order is Rs 3000. Moreover, COD orders are limited to 6 products per order.

Cash on Delivery option allows you to pay order value at the time of delivery for all orders with a maximum value of Rs. 3000. To pay for any order using the Cash on Delivery (COD) mode of payment, please select the Cash On Delivery option on the payment page. The cash on Delivery option is available only in selected pincodes/on selected products, along with Extra COD Charges

COD charges might be levied on orders placed on COD mode for all customers of Febue. You can check final COD Charges at your Checkout Page. The charges will reflect in the order invoice. Febue reserves the right to determine the COD charges.

COD charges are non-refundable however the same can be refunded only in the case of Febue attributed concerns. The COD charges will be refunded in the Febue Store Credit, if applicable.